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UPDATE: APRIL 19, 2024 9 AM 

Update as of 9:00 A.M.: The main repair was completed last night and our water quality teams mobilized swiftly to collect the necessary samples into the early morning hours. It takes approximately 24 hours to get results. We anticipate to have an update on the boil water advisory early Saturday, April 20, 2024. Please continue to boil water until you are notified that the boil water advisory is lifted. New Jersey American Water will update impacted customers when the advisory has been lifted via the company's alerts notification system.


Boil Water Advisory Issued for all customers in Highlands and portions of Middletown Township and Sea Bright

As a result of a 6-inch water main being hit during a township sewer rehabilitation project along Bay Avenue between Miller Street and Valley Street in Highlands, New Jersey American Water has issued a boil water advisory for customers residing in the following areas located within the company’s Coastal North PWSID: NJ1345001:

All of Highlands

Properties located north of Shrewsbury Way in Sea Bright

Properties located east of the intersection of Washington Lane and Hartshorne Road in Middletown Township

A potential or actual threat to the quality of water being provided to the above area currently exists. As a precaution, we are implementing a limited Boil Water Advisory until testing of the water supply is deemed satisfactory. New Jersey American Water will provide information as to when the advisory is lifted.

What should I do? What does this mean?

Effective immediately and until further notice, customers within the impacted area, listed above, are instructed to bring tap water to a rolling boil for one minute and allow cooling before using or use bottled water. Boiled or bottled water should be used for drinking; preparing foods; mixing baby formula, food, juices or drinks; washing vegetables and fruit; cooking; making ice; brushing teeth; and washing dishes until further notice. Boiling kills bacteria and other organisms in the water.

New Jersey American Water also recommends the following steps:

Throw away uncooked food or beverages or ice cubes made with tap water during the day of the advisory.

Keep boiled water in the refrigerator for drinking.

Do not swallow water while showering or bathing.

Rinse hand-washed dishes with a diluted bleach solution (one tablespoon of household bleach per gallon of tap water) or clean your dishes in a dishwasher using the hot wash cycle and dry cycle.

Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms.

Use only boiled water to treat minor injuries.

Pets should be provided with drinking water that has been boiled (and cooled) in the manner indicated above.

Please continue to boil your water or use bottled water until you are notified that the water quality is satisfactory. This advisory will remain in effect until repairs are completed and testing shows the water quality to be safe.

Impacted customers are being notified of this boil water advisory via the company’s emergency notification system. Customers can confirm if their address is located within the impacted area by visiting the company’s Customer Advisory Map and by entering their address in the search bar. New Jersey American Water is working to resolve the issue as quickly and safely as possible. Updates as they occur will be made available at

Posted in Announcements, Public Notices